FAQ
Please take a moment to review our frequently asked questions below before booking your character appearance. Any additional questions can be directed to [email protected]
We have very high standards for costume quality and character interactions. Our gowns are custom made by a designer in Europe. Our performers are chosen for their look-alike qualities and have extensive knowledge of the characters they play, having studied mannerisms, phrases, accents, storylines, and more. All of our performers sing LIVE which is an important distinction to make from other companies. If you are looking for the most authentic representation of classic fairytale characters, look no further!
Our calendar tends to fill up 3 months in advance, so we suggest submitting a booking inquiry as soon as you have settled on a preferred date and time! Having flexibility is helpful.
In our experience, it's best to have the princess(es) arrive at least 30 minutes after the party has begun. This gives guests time to settle in and late-comers some wiggle room to arrive. The princess(es) reserve the last 15 minutes of the party to sing 'Happy Birthday' and help distribute cake. This tends to be the cue for guests to start leaving, so consider that detail when planning your party!
Your performer will arrive in costume with audio equipment and all other supplies needed to perform the package's activities. Please prepare an open space for the performer to occupy. We appreciate having a chair to use for story time and a table or other surface for face painting. If neither are available, we can accommodate.
Our parties can be adapted to both indoor and outdoor spaces, from living rooms to park gazebos. While our performers love to entertain outside, we request that our performers be provided with a covered area to entertain to protect the integrity of our high quality costumes and wigs.
Tips are handled at your discretion and are greatly appreciated should you wish to reward your performer for excellent service!
We require that a non-refundable deposit be made to secure your date and time upon booking. Your remaining balance is due the day of your event. Should you wish to pay for the entirety of your event in advance, we can accommodate!
We want to work with you should the need arise to reschedule your party! In general, deposits are non-refundable. You may, however, reschedule your event by applying your deposit to another date and time depending on current calendar availability. We do not reserve rain dates. We kindly suggest that indoor plan B's be arranged for outdoor parties in case of a rainy forecast.
Yes, we are fully insured and will provide a certificate of insurance upon request.